Job Objectives:

Responsibilities

·       Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines

·       Administration of scripts and or any other claiming/capturing related procedure

·       Accurate and complete handling of all profiles worked on

·       Interact with health care professionals where needed

·       Problem solving and follow up of queries

Duties

·       Interact with customers via telephone or other means regarding medication and Healthcare Services

·       Accurate capturing of scripts received at the Central Pharmacy centre

·       Handling of queries regarding prescriptions

·       Patient Profile management

·       Assist with Chronic authorizations

·       Liaison with all other departments

·       Ad hoc requirements as per operational requirements

Knowledge:

·       Product knowledge (including OTC)

·       SAPC and relevant legal knowledge

·       Sound knowledge of the chronic authorization process and procedures

·       Customer service orientated

·       Ethical working practice and compliance

Skills:

·       Computer literacy (MS Office)

·       Customer service orientated

·       Team Player

·       Integrity

·       Accuracy and attention to detail

·       Computer literacy (MS Office)

·       Must be bilingual (with English being one of the requirements

·       Must be able to work with patients and be adaptable to assist with various departmental duties

·       Be able to use initiative in order to provide patient satisfaction

·       Effective time management skills

·       Adaptability

·       Positive attitude

·       Be able to work under pressure

Competencies:

Essential

·       Adhering to Principles and Values

·       Working with People

Delivering Results and Meeting Customer Expectations

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