We are looking for a skilled Call Centre Quality Assessor to join our team. Responsibilities include:

• Monitoring and evaluating call centre agent performance based on pre-set criteria.
• Providing detailed feedback and coaching to agents to improve service delivery.
• Maintaining records of assessments and preparing performance reports.
• Identifying trends and areas for improvement to enhance overall service quality.

If you have a passion for ensuring exceptional customer service, this role is for you.

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